Dilan Jivan

Your privacy is important to us.

Dilan Jivan Acupuncture is committed to protecting your privacy and handling your personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and applicable Commonwealth and New South Wales health records legislation.

We take reasonable steps to ensure your personal information is collected, used, stored and disclosed in a lawful, transparent and secure manner. Your information is collected only where reasonably necessary to provide safe and appropriate Chinese medicine healthcare and to meet our legal and professional obligations.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you engage our services.

Who we are

Dilan Jivan

Acupuncturist and Chinese Medicine Herbalist

AHPRA Registration No. CMR00021699898

Business Name: Dilan Jivan Acupuncture

Practice Name: Jivan Health

Privacy Officer: Dilan Jivan

Address: 115 Eastern Avenue, Kingsford NSW 2032

Phone: (02) 9663 2353

Email: reception@davidjivannaturopath.com

If you have any questions about this Privacy Policy or how we handle your personal information, please contact our Privacy Officer using the details above.

What information we collect

We collect information that is reasonably necessary to provide safe and effective Traditional Chinese Medicine services.

Personal information, this may include:

· Name

· Date of birth

· Residential and postal address

· Telephone number

· Email address

· Emergency contact (next of kin)

· Occupation

· Relationship status

· Sex

· Cultural background or ethnicity (where relevant to your care)

· Private health fund details and membership number

· Payment and billing information required to process consultation fees and private health fund claims

· Correspondence between you and the clinic relating to your treatment or healthcare

· Any other information reasonably necessary to provide Traditional Chinese Medicine services.

Health information, this may include:

· Medical history

· Current health conditions

· Presenting symptoms

· Pulse and tongue diagnosis notes

· Blood pressure recordings

· Acupuncture treatment records

· Herbal medicines prescribed

· Current medications

· Allergies and medication intolerances

· Lifestyle and health risk factors (including smoking, alcohol consumption, diet and physical activity)

· Reports, referrals and correspondence received from your GP, specialists or other healthcare providers

· Information relating to consultations, treatment plans and progress.

Health records are maintained in accordance with the requirements of the Chinese Medicine Board of Australia, AHPRA and applicable health records legislation.

Why we collect your information

We collect your personal and health information to:

· assess your health needs;

· diagnose and provide appropriate Chinese medicine treatment;

· maintain accurate clinical records;

· communicate with you regarding appointments, appointment reminders, treatment plans and follow-up care;

· process consultation payments and private health fund claims where applicable;

· prepare referrals and communicate with other healthcare practitioners involved in your care (with your consent);

· comply with our legal, professional and regulatory obligations; and

· support the safe administration and operation of our practice.

If you choose not to provide information that is reasonably necessary for your care, we may be unable to safely or appropriately provide treatment or other healthcare services.

How we collect and store your information

We collect your personal information directly from you when you complete our patient intake forms and during your consultations.

With your consent, we may also collect relevant information from:

· your treating GP;

· medical specialists;

· allied health practitioners;

· hospitals or other healthcare providers involved in your care.

Storage of information

The Clinic maintains handwritten paper records and are maintained in secure locked storage. Access to patient records is restricted to authorised persons who require access to perform their professional duties. The Clinic takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

We do not routinely store or transmit patient records electronically or online.

How we use and disclose your information

We use your personal and health information only for purposes directly related to your healthcare and the operation of our practice.

We may use your contact details to communicate with you regarding:

· appointments;

· appointment reminders;

· changes to bookings;

· follow-up treatment;

· administrative matters relating to your care.

We will only disclose your information:

· with your written consent;

· to healthcare practitioners involved in your care with your consent;

· to private health insurers where necessary to process claims;

· to professional advisers assisting the practice (such as accountants or legal advisers), who are subject to confidentiality obligations;

· where authorised or required by law.

If we prepare a referral to your GP or specialist, it will be provided only with your consent.

We do not sell, rent or trade your personal information to third parties.

Accessing your records

You are entitled to request access to your personal information or request corrections if you believe information we hold is inaccurate, incomplete or out of date.

Requests should be made in writing and include:

· the information requested;

· proof of identity; and

· your signature.

Following verification of your identity, you may:

· inspect your records at the clinic; or

· request photocopies of your records.

We will generally respond within 30 days.

If you lose a private health fund receipt, you may request either:

· a photocopy of the original receipt; or

· a duplicate handwritten receipt.

These will be mailed to you or collected from the clinic.

In limited circumstances permitted by law, we may refuse access to certain information. If this occurs, we will explain the reasons for the refusal and advise you of any available review rights.

Overseas disclosure

We do not disclose your personal or health information overseas in the ordinary course of our practice.  

All patient records are maintained in Australia in handwritten paper form only.

If you request copies of your records while overseas, or are unable to attend the clinic, we may send certified paper copies by registered mail to you or to a person authorised by you in writing, following verification of identity.

We do not send health records by email or other electronic means to maintain the security and confidentiality of your information.

Complaints

If you believe your privacy has been breached or your personal information has been mishandled, please contact our Privacy Officer in writing.

We will:

· acknowledge receipt of your complaint;

· investigate the matter;

· respond within a reasonable period; and

· take appropriate steps to address any issues identified.

If you are not satisfied with our response, you may lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)

http://oaic.gov.au

1300 363 667

If your concern relates to professional conduct or clinical care, you may also contact:

Australian Health Practitioner Regulation Agency (AHPRA)

http://ahpra.gov.au

1300 419 495

Record retention and destruction

Health records are retained for the period required under applicable health records legislation and professional obligations.

In New South Wales, health records are generally retained:

· for at least 7 years after your last consultation; or

· until you reach 25 years of age if treatment was provided while you were under 18 years of age.

Once the required retention period has expired, paper records are securely destroyed by confidential shredding so that the information cannot be read or reconstructed.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practice, legal requirements or professional obligations. The most current version will be available on our website, at the clinic and can be provided upon request.

Questions

If you have any questions about this Privacy Policy or the handling of your personal information, please contact our Privacy Officer.

Before treatment commences, we ask that you read this Privacy Policy carefully and sign the accompanying Patient Consent Form to acknowledge that you understand and consent to the collection, use and handling of your personal and health information as described in this policy. We provide the forms at the clinic for you to sign once you have read the policy.